Privacy & Cookies
Last updated: 19 October 2026
Who we are
Obehi Appliance Repairs & Installations is responsible for personal information collected for our appliance repair and installation services. Contact us at contact@obehi-appliances.com or 07861 900038. We serve South East London and Kent.
Information we use
When you enquire or book, we use the information you provide, such as your name, contact details, service address, appliance details, photographs, correspondence and booking information. Job and invoice records may include payment details. Our website and service providers may also process technical information such as IP addresses, browser details and cookie preferences.
Why we use your information
We use your details to answer enquiries, prepare quotations, arrange and carry out work, send service updates and manage payments. Our lawful basis is taking steps at your request before a contract or performing our contract with you. We also process records to meet legal obligations, including tax and accounting requirements, and for legitimate interests such as reasonable business administration, security, fraud prevention and resolving complaints. We rely on consent for optional cookies and marketing where required. Without the relevant contact and job details, we may be unable to provide a quotation or booking.
Service providers and sharing
Wix hosts this website and supports its enquiry forms. ServiceM8 supports online booking and job management. Stripe processes card or invoice payments where selected. Where needed, relevant details may be shared with an engineer working on your job, professional advisers or authorities where the law requires it. Links to WhatsApp, Google reviews and Checkatrade take you to those providers' services, where their own privacy information applies.
International processing
Some service providers operate internationally and may process information outside the UK. Their privacy information explains their processing locations and transfer safeguards. Contact us for more information about arrangements relevant to your data.
How long we keep information
We retain enquiry information while it is needed to respond and manage relevant follow-up. Job and invoice records are retained for applicable tax and accounting requirements and, where relevant, warranties, complaints or legal claims. Retention depends on the purpose of the record, the applicable legal requirements and whether a matter remains unresolved. You can contact us for details relevant to your records.
Cookies and your choices
Cookies and similar technologies help websites store or access information on your device. Essential cookies support security and core website operation. Optional functional, analytics and advertising technologies are disabled by default and require your permission. Where a cookie choice is presented, you can accept optional cookies, reject them or choose categories. You can withdraw consent using the cookie settings control where available or by contacting us. You can also delete or block cookies in your browser; doing so may affect some website features. A choice about optional cookies does not prevent you from calling or emailing us.
Your rights and complaints
Depending on the circumstances, you can ask to access, correct or erase your personal information, restrict its use, object to certain processing or receive eligible information in a portable format. You can withdraw consent at any time without affecting earlier lawful processing. To exercise a right or raise a privacy concern, email contact@obehi-appliances.com. You can also complain to the UK Information Commissioner's Office (ICO) at ico.org.uk.